1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
- Full name
- Mailing address
- Email address
- Phone number
- Identification documents (when required for escrow processing)
- Banking or wire information provided as part of escrow instructions
1.2 Transaction Information
- Escrow instructions
- Buyer and seller information
- Signed documents
- Property details or transaction data
1.3 Technical Information
- IP address
- Browser type
- Device information
- Pages visited and usage activity
1.4 Cookies & Tracking Technologies
We may use cookies and similar technologies to improve performance, enhance security, and analyze usage.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage escrow transactions
- To verify identity and prevent fraud
- To communicate with you about your transaction
- To maintain legal and regulatory compliance
- To operate, secure, and improve our Services
- To respond to inquiries and customer support requests
3. How We Share Your Information
We may share your information with the following parties, only as necessary:
3.1 Transaction Participants
As part of your escrow transaction, we may share information with buyers, sellers, agents, lenders, title companies, and other authorized parties.
3.2 Service Providers
We may use third-party providers for:
- Document storage
- Email communications
- Identity verification
- Payment processing
- Data security
3.3 Legal Requirements
We may disclose information if required by law, regulation, court order, or to respond to government investigations.
3.4 Fraud Prevention & Security
Information may be shared to detect or prevent fraud, unauthorized access, or illegal activity.
4. How We Protect Your Information
We use administrative, technical, and physical safeguards, including:
- Encrypted transmission of sensitive data
- Restricted access controls
- Secure document storage
- Regular monitoring for unauthorized access
While we follow best practices, no method of storage or transmission is 100% secure.
5. Your Choices & Rights
5.1 Access & Updates
You may request access to or corrections of your personal information.
5.2 Marketing Communications
We may send transaction-related alerts and communications. You may opt out of non-essential marketing messages at any time.
5.3 Do Not Track
Our Services do not respond to “Do Not Track” signals.
6. Data Retention
We retain information as required for legal, regulatory, and audit purposes, and for as long as needed to complete your escrow transaction.
7. Children's Privacy
Our Services are not intended for individuals under age 18. We do not knowingly collect information from children.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. California Privacy Notice (Optional – CCPA/CPRA)
If you are a California resident, you may have additional rights regarding access, deletion, or limitation of data use. We can tailor this section to include full CCPA/CPRA compliance upon request.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, the “Last Updated” date will be revised. Continued use of the Services constitutes acceptance of any changes.